Typical Full Service Hotel Management Structure

 

A typical organizational chart for a mid-scale to large hotel:

• General Manager
  • Assistant General Manager or Director of Operations
    • Director of Room Operations
      • Front Office Manager
        • Front Desk Manager (s)
        • PBX Supervisor
        • Reservations Manager (may report to Sales in some hotels)
      • Guest Services Manager
        • Bell Captain
        • Concierge Supervisor
      • Executive Housekeeper
        • Housekeeping Manager(s)
        • Laundry Supervisor
        • Custodial Supervisor
  • Director of Sales & Marketing
    • Senior Sales Manager
      • Sales Manager(s)
        • Sales Coordinator (s)
      • Catering Manager
    • Marketing Manager
    • Revenue Manager
    • Convention Services Manager(s)
      • Event Manager (s)
  • Director of Food & Beverage
    • Restaurant Manager(s)
    • Room Service Manager
    • Bar Manager
    • Director of Catering
  • Chief Engineer
  • Director of Human Resources
  • Director of Security
  • Spa & Recreation Manager
  • Director of Finances / Controller