Saturday, December 11, 2010

Typical Full Service Hotel Management Structure

 

A typical organizational chart for a mid-scale to large hotel:

  • General Manager
    • Assistant General Manager or Director of Operations
      • Director of Room Operations
        • Front Office Manager
          • Front Desk Manager (s)
          • PBX Supervisor
          • Reservations Manager (may report to Sales in some hotels)
        • Guest Services Manager
          • Bell Captain
          • Concierge Supervisor
        • Executive Housekeeper
          • Housekeeping Manager(s)
          • Laundry Supervisor
          • Custodial Supervisor
    • Director of Sales & Marketing
      • Senior Sales Manager
      • Marketing Manager
      • Revenue Manager
      • Convention Services Manager(s)
        • Event Manager (s)
    • Director of Food & Beverage
    • Chief Engineer
    • Director of Human Resources
    • Director of Security
    • Spa & Recreation Manager
    • Director of Finances / Controller
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